F.A.Qs

Our Milk & Subscription Related

Is Farm Fresh Certified?

Yes, our farm is certified Organic by Aditi Organics Certification Pvt Ltd and we are licensed by Food Safety and Standards Authority of India(FSSAI).

Is Farm Fresh milk pasteurised?

Yes, Farm Fresh milk is pasteurised and ready to consume.

How fresh is the milk?

Milking is done at 7pm at the farm. Post milking, the milk is pasteurised and bottled at the farm. It is then transported into Bangalore at night in our refrigerated van and stored at our cold storage unit for a few hours before it is delivered to your doorstep early in the morning between 5am and 7am. So Farm Fresh milk reaches you in about 12 hours of the cows being milked.

How is Farm Fresh milk packaged?

Farm fresh milk is packaged in reusable glass bottles. The glass retains the temperature of the milk and keeps the nutrients intact. Farm Fresh believes in being a environmentally friendly practice and hence makes sustainable choices.

Do I have to return the bottles?

As per our green initiative, we re-use the glass bottles, Hence we require you to rinse and return the empty glass bottle on your next delivery. You’ll be charged a sum of Rs 50/- for a loss of a bottle.

How does the milk delivery take place on a daily basis?

Milk is pasteurised and packaged into glass bottles at our farm. It is then transported into Bangalore at night in our refrigerated van and stored at our cold storage unit for a few hours before It is delivered to our subscribers early in the morning between 5am and 7am.

Which areas in Bangalore is Farm Fresh milk being delivered to?

Farm Fresh is currently delivering at Yeshwanthpur, Malleswaram, Peenya and Jalahalli cross.

How do I subscribe for Farm Fresh milk?

You can subscribe to Farm Fresh milk by calling on our Toll free Customer care number 1800 123 001 001 between 6 AM to 6PM on all days of the week.

How do I renew my subscription?

We, at Farm Fresh, track the usage of your coupons and contact you when you have 5 or less coupons in your booklet. We will contact you for renewing your subscription. Alternatively, you can call our Toll free Customer care number 1800 123 001 001 between 6AM to 6PM on all days of the week.

How do I cancel my subscription?

You can call on our Toll free Customer care number 1800 123 001 001 between 6AM to 6PM on all days of the week and one of our team member will personally meet you at your house and address your concerns.

How do I contact you for any concerns?

You can call us on our Toll free Customer care number 1800 123 001 001 between 6AM to 6PM on all days of the week. Alternatively, you can email us at contact@farmfreshmilk.co.in for any concerns.

What kind of fodder do your cows eat?

Farm Fresh works with nutritionists to ensure that the cows are fed a healthy and balanced meal. We use a mix of Bran, Soya, Greens and Maize that is specially grown for the purpose of feeding these cows to keep them happy and healthy. Ayurveda says that a cow’s state of mind is transferred into the milk as well, so the healthier and happier the cow, the better the milk filled with the goodness. The menu is often changed to include fresh, seasonal crop as well.

Should I boil Farm Fresh milk before consuming it?

Farm Fresh milk is already pasteurised before it is bottled. So you can consume the milk straight from the bottle.

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